Exchange and Return Policy

1. 1Without prejudice to the provisions of contractual and statutory warranty, the consumer has the right to exchange the product provided to them by the store within seven days following the date of receipt of the product, and they may not exchange the product after the seven-day period has elapsed.
2. 2For a product to be eligible for exchange, it must be in sound condition and the consumer must not have used the product or obtained its benefit. The store has the right to inspect the product before exchanging it to verify its condition. The consumer shall bear the cost of shipping if they wish to exchange the product. For international exchanges, the consumer shall bear the full shipping costs and the cost of delivering the product to the shipping company. In the event of defects or errors, the consumer shall be compensated.

The consumer does not have the right to exchange the product in the following cases:

1. 1If the product was manufactured based on the consumer's request or according to specifications they specified, except for products that are defective or that did not conform to the specifications specified by the consumer.
2. 2If the product consists of video tapes, discs, CDs, or software that has been used.
3. 3If the product consists of newspapers, magazines, publications, books, or other works considered literary or authored materials.
4. 4If a defect in the product appears due to the consumer's improper storage.
5. 5If the contract relates to the provision of accommodation, transport, or catering services.
6. 6If the contract relates to the purchase of products involving the download of software over the internet.

1. 1Without prejudice to the provisions of contractual and statutory warranty, the consumer has the right to rescind the contract and return the product provided to them by the store within seven days following the date of receipt of the product, and they may not do so after the seven-day period has elapsed.
2. 2For a product to be eligible for return, it must be in sound condition and the consumer must not have used the product or obtained its benefit. The store has the right to inspect the product before returning it to verify its condition.
3. 3The consumer shall bear the costs arising from the return process. For international returns, the consumer shall bear the full shipping costs and the cost of delivering the product to the shipping company. In the event of defects or errors, the consumer shall be compensated.

The consumer does not have the right to return the product in the following cases:

1. 1If the product was manufactured based on the consumer's request or according to specifications they specified, except for products that are defective or that did not conform to the specifications specified by the consumer.
2. 2If the product consists of video tapes, discs, CDs, or software that has been used.
3. 3If the product consists of newspapers, magazines, publications, books, or other works considered literary or authored materials.
4. 4If a defect in the product appears due to the consumer's improper storage.
5. 5If the contract relates to the provision of accommodation, transport, or catering services.
6. 6If the contract relates to the purchase of products involving the download of software over the internet.